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Privacy and Cookie Statement

1. When could we collect your personal information?
a) By making a reservation in our hotel or by using any of our other products or services.
b) By registering for information (flyers, brochures, magazines, quotations, newsletters et cetera).

2. What personal information do we process?
This information usually includes your name, address, phone number, e-mail address and other information provided by the guest during reservation online or by phone or during check-in at the reception.

After the stay in the hotel, we save the information provided by the guest on a profile. Upon return we could use the information to provide personalised service or to make a new reservation. If granted permission to do so by the guest, we could also process information in our email-database. This database can be used for email-campaigns and newsletters. Information provided by customers/guest can also be used in this database.

3. Why do we process this personal information?
Volkshotel uses this personal information to establish and maintain a responsible commercial relationship with you and to provide ongoing service. To understand your needs and preferences.

4. How do we ask for your permission to process your personal information?
For (commercial) newsletters and email-campaigns we will explicitly ask for permission during the booking process, or in other ways to apply for the newsletters and offers. When permission is granted, the guest agrees with receiving personalised offers by Volkshotel to the provided data.

Volkshotel reserves the right to send existing customers information about our products and services.

If you want to be informed about what data we processed or do not wish to receive such offers and information you may unsubscribe sending an email to hello@volkshotel.nl. We can let you know what data we have and, if requested, delete the information processed by us.

To unsubscribe you from our mailings and newsletter, you can simply click on the link ‘Unsubscribe’ in the newsletter itself. We will delete your information from our email-database.

5. Click path
General visitor information, like most viewed pages, is kept track of on Volkshotels websites, without identifying the visitors. The main goal here is to optimise the website. It also allows us to put more targeted information on the website. Volkshotel can improve its service this way.

6. Use of cookies
A cookie (sometimes also referred to as a browser cookie, HTTP cookie, Internet cookie or Web cookie) is a small file sent from a Web server to your computer whenever you visit a website. If you return to the website later, your Web browser sends the small file to the server to notify the website of any previous activity you engaged in on the site. There are two different types of cookies:
Session cookies – these are temporary and are erased when you close your browser at the end of your surfing session. The next time you visit that particular site it will not recognise you and will treat you as a completely new visitor as there is nothing in your browser to let the site know that you have visited before.
Persistent cookies – these remain on your hard drive until you erase them or they expire. How long a cookie remains on your browser depends on how long the visited website has programmed the cookie to last.

Why does Volkshotel use cookies?
Volkshotel uses cookies to make navigating the website easier, to analyse the use of and to optimise the website. Volkshotel uses session cookies to achieve this.

The use of cookies is an industry standard — you’ll find them almost everywhere on the Internet. Volkshotel uses cookies to collect information about the behaviour of its guests and for communication purposes, like providing service-information about our products. They are also used for marketing activities about our products. Volkshotel uses persistent cookies to achieve this. We don’t use tracking cookies.

How to decline cookies:
You always reserve the right to decline cookies. To do so, you can set your browser (for example Internet Explorer or Mozilla Firefox) to decline all or specific cookies. If you decline cookies, it’s possible that certain services on the website will not be available to you.

7. Volkshotel and other websites
On our websites you will find a few hyperlinks to other websites. Volkshotel can not be held accountable for the usage of your information by those other parties. For more information, read the privacy statement, if available, of the website your visiting.

8. Amendments
Volkshotel reserves the right to change this privacy statement. It’s recommended to read this privacy statement regularly to stay up to date about our privacy policy.

9. Contact
Volkshotel
Wibautstraat 150
1091 GR Amsterdam
+31 (0)20 2612 100
hello@volkshotel.nl
IBAN: NL73INGB0005106435
KVK: 53873572
KVK name: The Magnificent 8 B.V.
BTW:NL851053531B01

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